Refund policy

 

Wine Conditions
Unless otherwise stated, ullages of all the wines offered are top shoulder or better. We strive to find wines in their best condition, however the Customer should make the appropriate allowances for natural variations of ullages, case condition, labels and corks for old wines.

We currently cannot provide refunds on wine and will not accept the return of wines, including corked wines. We apologize for any inconvenience this may have caused.

Breakages / Shortfall
All Customers are requested to examine the goods immediately upon collection or delivery for any deficiencies and/or damages. Claims (if any) must be logged at the time of delivery, otherwise any breakages or shortfall shall be deemed to have occurred thereafter.

Storage
ProvenantCollection.com reserves the right to levy a storage charge of HKD20/bottle per month for wines which have been made available but not collected or delivered within 30 days of purchase.

The charge will be yearly based at $180 per case (or part case) or per large format bottle. Cellarage invoices will be raised on 1 January each year for the full year. If wines are stored after the beginning of the year, charges will be calculated on a pro-rata basis. If you want to collect your wine early, we will refund you with the remaining full month(s) storage fee.

Force Majeure
ProvenantCollection.com shall not be liable for any failure to meet our obligations occasioned by circumstances beyond our reasonable control.

Law and Jurisdiction
All sales and contracts are governed by the laws of Hong Kong SAR.